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General Questions
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Product Help
If a product is displayed as “Unavailable”, it will be back in stock soon. You can receive an email alert when it is back in stock by clicking on “notify me of availability”.
As soon as it is back in stock, an email will be sent to notify you.
Registration is not required to visit the Oxsitis website. However, you do need to create an account in order to place an order. You can create your account here. After filling in all the required information, you will receive an email confirming the creation of your account.
Find here a size guide for all our bags, belts, gloves and cuffs.
Oxsitis bags are made of high quality materials. We recommend that you follow the care instructions on this item.
Our customer service department will be happy to help you by email at contact@oxsitis.com
Order
Yes, the packages are sent to the address indicated in the “delivery address” field. Please make sure to indicate the first and last name of the person who will receive the parcel and not your own.
Yes, we deliver anywhere in the world. However, prices outside mainland France are higher. You can find the list of rates here.
No, once validated, the order is automatically sent to the logistic centre to be shipped. It is therefore not possible to change the delivery address.
However, you can contact us by email at contact@oxsitis.com to cancel your order and get your money back.
Go to your account in the “My orders” section to see the status of your order in real time.
We invite you to check in your spam or in the “Promotions” tab if you use a Gmail mailbox.
If after checking you have nothing, make sure you have entered the correct email address, without spelling mistakes. You can check this information by logging into your account in the “My Information” section.
Deliveries are made from Monday to Friday. The shipping time is between 24 and 72 hours after you ordered.
Time deliveries depend on where you live.
Find out more about our shipping costs here.
After receiving your payment and shipping your order, we will issue an invoice in PDF format, available in the “My orders” section of your account.
When you want to validate your purchase, go to your shopping cart (or click on the shopping cart icon on the top right of the page).
Just before confirming your order, type your promotional code in the field provided for this purpose “Promotional code”. Enter your code and click on Apply. Once the code has been checked and validated, the discount will be applied automatically.
Make sure you don’t add spaces at the beginning and end of your code, as can happen if you copy/paste your code from an email, for example.
Warranty and after-sales service
Please click here to find out the warranty policy offered by the brand.
We invite you to fill out the after-sales service request form by clicking here. Your request will be processed by an after-sales service agent who will quickly get back to you to inform you of the procedure to follow.
In accordance with our warranty policy, the retailer must provide after-sales service. If you have any problems with a reseller, please contact our customer service department by clicking here
Returns and refunds
It is not possible to modify your order once it has been validated. However, you can contact our customer service department by filling in the contact form to cancel your order and request a refund.
If you are not satisfied with a product, you can return it and get a refund within 14 days of receiving the product.
Returned items must meet the following conditions:
- The product must not have been used.
- The product must be in its original, undamaged packaging. Carefully opened packaging is not considered damaged.
You are responsible for returning a product for a refund or exchange. You are free to choose the carrier of your choice while following the return instructions given by the customer service.
The return of a product is at the expense of the brand when it is an after-sales service covered by the warranty. Click here to find out more about our warranty policy.
If you have ordered the wrong size or colour and would like to exchange the product, please contact us quickly using the contact form by clicking here.
Please be sure to tell us which product it is and what you would like to exchange it for. A member of our customer service team will get back to you shortly to explain the procedure to follow.
Please note that the return costs are at the customer’s expense.
No, in-store exchanges are not possible for orders placed on the website.
Your refund will be made within a maximum of 14 days from the date of receipt of the returned product(s) by us.