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After-sales service

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After-sales service

Dear customer,

You are about to make a warranty claim on your Oxsitis product. Please take note of all the elements before completing the form to ensure efficient handling.

Oxsitis warranties

To consult the warranty periods for Oxsitis products click here.

Proof of purchase

Proof of purchase (receipt from a retailer, invoice or order number) is essential for the warranty claim.

After-sales service request

    Place of purchase

    *

    If you purchased from the Oxsitis online shop, please state your order number

    Date of purchase

    *

    Product name

    *

    Defect encountered

    *

    Fault description

    *

    Please send us the proof of purchase, a photo of the product and the defect encountered.

    *

    Supported formats : png, jpg,pdf

    Last name

    *

    First name

    *

    Email address

    *

    Phone number

    *

    Pays

    *

    Postal address

    *

    Postal code

    *

    Town

    *

    Your personal data is collected and processed electronically by OXSITIS in order to respond to your request. In accordance with the legislation in force, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, you have the right to access, portability, rectification, opposition and deletion of your personal data, which you can exercise by sending an e-mail to the following address: contact@oxsitis.fr. For more information on how OXSITIS collects and processes your personal data, see our Privacy Policy.